Masil Help Center
How can we help?
Step-by-step guides for every part of Masil — from your first sign-in to your thousandth order.
Browse by topic
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Getting Started
Sign in, find your way around the dashboard and set up your restaurant.
2 articles
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Cloud POS
Shifts, orders, payments and refunds at the counter.
1 article
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Inventory & Procurement
Stock, recipes, purchase orders, receiving and supplier invoices.
1 article
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Loyalty & Rewards
Points, tiers and rewards that bring guests back.
1 article
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Consumer App & Storefront
Your branded app and web storefront: ordering, offers and customers.
Guides coming soon
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Fleet Management
Riders, dispatch, live tracking and cash settlement.
Guides coming soon
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Kitchen Display
Tickets, timers and keeping the kitchen in step with every channel.
1 article
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Hardware
Printers, screens and devices for the counter and the kitchen.
Guides coming soon
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Become a Partner
Refer restaurants and cafés, and earn a recurring commission on their subscription.
1 article
Popular articles
- Signing in to your dashboard Find your restaurant's dashboard address, sign in, and learn where each role lands.
- Building your menu Create categories and items, add modifiers, and import a whole menu from a spreadsheet.
- Opening and closing a shift Start the day with an opening float, keep the drawer honest, and close with a blind count.
- Creating a purchase order Raise a purchase order, take it through approval, receive the goods and match the supplier's invoice.
- Setting up your loyalty program Start from a template, choose how guests earn and spend points, and add tiers, rewards and expiry.
- Using the kitchen display Accept, start and finish tickets from every channel, read the timers, and set up the screen.
Still need help?
Our team answers in Arabic and English.