Bring them back
Every order earns points, so the next one is already half-way to a treat.
Add-on Loyalty & Rewards for Masil
Turn first orders into regulars for life.
Points, tiers and rewards that bring guests back to your app, your website and your counter — instead of to an aggregator's next discount.
- App, web and counter
- Your brand, your rules
- Arabic & English
01 Why loyalty
Your best growth channel is the guest you already have.
Make them spend more
Tiers give your best guests a reason to climb — and a status worth keeping.
Stop renting your regulars
Reward loyalty on your own channels instead of paying aggregators for discounts that build their brand.
02 How it works
A loyalty program you actually run.
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01 Insight
Know exactly what loyalty is worth
The overview tracks members, points issued and redeemed, your redemption rate and the outstanding liability in riyals — so loyalty is a number on your books, not a guess.
- Members, points issued and redeemed
- Redemption rate at a glance
- Outstanding points valued as a liability
- A setup checklist so nothing is missed
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02 Gamification
Tiers that make guests want the next level
Design Bronze, Silver and Gold — or your own names — each with its threshold, a higher earn rate, free delivery and its own member-card colours and perks.
- Thresholds and earn rate per tier
- Free delivery as a tier perk
- Your colours, icon and perks on the card
- Names and perks in Arabic and English
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03 Rewards
A rewards menu you control
Offer free items, fixed or percentage discounts, or free delivery for points — and keep the best rewards for your top tier.
- Free item, % off, fixed off or free delivery
- Tier-only rewards for your best guests
- Switch any reward on or off instantly
- See how often each one is redeemed
03 The customer experience
Their card, in their pocket.
Every member sees their tier, points balance, progress and expiry inside your branded app — with a personal QR code that works at your counter as well as online.
Online & in the app
Points are earned on every completed order and rewards apply at checkout.
At the counter
The cashier looks up the member code or phone at the POS — or enrols a new member on the spot.
04 The engine
Every way to earn. Every way to reward.
Ways to earn
- Points for every riyal
- Sign-up bonus
- First-order bonus
- Birthday bonus
- Referral rewards
- Rating bonus
- Profile bonus
- Bonus points on chosen items
- Double-points boosts
Ways to redeem
- Free items
- Percentage off
- Fixed discount
- Free delivery
- Points to wallet
- Expiry reminders
Start rewarding your regulars
Loyalty & Rewards is included in the plans below. Already a customer? Upgrade from your dashboard in a few clicks.
Includes Loyalty & Rewards
Standard — 3 Branches
Up to 3 branches, delivery + pickup, 200 SMS and 200 WhatsApp messages per month.
499 SAR / mo
Get Started
Includes Loyalty & Rewards
Pro — 5 Branches
Up to 5 branches, all order types, 500 SMS and 500 WhatsApp messages per month.
999 SAR / mo
Get Started* Prices shown do not include 15% VAT.
Already on Masil?
Your customers are already in the platform, so they can start earning on their very next order. Switch it on from Billing, or ask us to.
Upgrade my planWant help designing it?
We will help you choose the earn rate, tiers and rewards that fit your margins — and launch it to your customers.
Contact SalesGive your regulars a reason to come back
Leave your details and we will show you the program running with your own menu and brand.
- Included Tiers and rewards designed with you
- Included Live in your app, website and POS
- Included Support in Arabic and English