01 Delete it in the app
- Open the Masil Driver app and sign in.
- Go to More, then Delete account.
- Confirm twice. The deletion takes effect immediately and signs you out.
You cannot delete your account, in the app or by email, while an order assigned to you is not yet delivered or cancelled, while you hold cash for the store, or while a deposit you made is waiting for the store's confirmation. Deletion becomes available once these are settled.
02 Request deletion without the app
If you no longer have the app or cannot sign in, you can ask us to delete your account by email.
Send an email to: info@masil.sa
- Subject: Delete my Masil Driver account
- Your mobile number: the one you registered or applied with.
- Your store: the name or code of the store you deliver for or applied to.
We verify the request by contacting that mobile number, then delete your account as described below.
03 Withdraw an application only
If you applied to deliver for a store and your application is still pending, you can withdraw it at any time from the application status screen in the app. A withdrawn application is deleted.
You can also ask us to withdraw it by sending the same email.
04 What is deleted
- Your profile: your name, mobile number and email address are removed from your rider profile, and the profile is switched off.
- Your application: deleted in full, including the city, vehicle type and any note you entered.
- Sign-in: your password is replaced and every signed-in session is ended, so the account can no longer be used.
- Push notification token: deleted, so the app stops sending notifications to your phone.
- Your location: the last position the app sent and the time it was sent are deleted.
If you also have a staff login at the store, for example as a cashier or manager, that login is not deleted: only your rider profile is removed from it.
05 What is kept
Records of completed deliveries and the cash you collected are not deleted. They are kept with the store's order records for the period Saudi tax and commercial law requires, linked to your deleted rider profile.
06 Contact Us
If you have any questions about deleting your account, please contact us at: info@masil.sa
For how we handle your data, see the Masil Driver Privacy Policy