01 Who this policy covers
This policy applies to delivery drivers who use the Masil Driver app, whether they apply through the app or receive an account from a restaurant they deliver for. Masil altiqniyah Establishment operates the app and the platform behind it.
The restaurant you deliver for decides which orders you receive and keeps its own order records. We process your data to run the app and to provide the delivery service to that restaurant.
02 Data we collect from drivers
In short: when you apply we collect your name, mobile number, city and vehicle type. While you are on a delivery, the app uses your precise location to show you nearby orders and to let the restaurant and the customer follow the delivery. We do not track your location when you are not using the app.
When you apply to become a driver
- Name: as you enter it in the application form.
- Mobile number: verified with a one-time code sent by SMS or WhatsApp.
- City: the city you want to deliver in.
- Vehicle type: for example motorcycle, car or bicycle, so the restaurant can plan deliveries.
- Note: anything you choose to add to your application.
While you work
- Location: your precise location while the app is open and you are on shift. It is sent to the platform so the restaurant can assign nearby orders and, during an active delivery, so the customer can see the driver approaching on the order tracking screen. Only your most recent position is stored; each update replaces the last. The app does not use background location and collects nothing when it is closed.
- Motion data: used on the device only, to improve the accuracy of your location during deliveries.
- Order data: the orders assigned to you, including the customer's name, phone number and delivery address, which are shown to you only for the delivery itself, and the cash you collect on cash orders.
- Account data: your username, a protected form of your password, your availability status and your delivery history.
From your device
- Push notification token: so we can alert you to new and updated orders.
- Technical data: device model, operating system version, app version, IP address and crash reports, which are scrubbed of personal details before they are sent.
We do not collect your contacts, photos, calendar, or any health data, and the app does not use advertising identifiers.
03 How we use your data
- To review your application and let the restaurant accept or decline it.
- To assign deliveries to you and show you orders near you.
- To share your live position with the restaurant and with the customer whose order you are delivering, for the duration of that delivery only.
- To settle the cash you collect and to keep your delivery history.
- To send you notifications about your orders and your application.
- To keep the app secure, fix faults and prevent misuse.
We do not sell your data, use it for advertising, or share it with other restaurants on the platform.
05 Security
- Data is encrypted in transit and kept on access-controlled infrastructure.
- Your password is stored in a protected form and never shown to anyone, including the restaurant.
- Each restaurant sees only its own drivers and orders.
06 How long we keep it
- Location: only your latest position is kept, and it is overwritten with every update.
- Application: kept while it is being reviewed and while your account exists, so the restaurant can see how you joined.
- Orders and cash: kept with the restaurant's order records for the period Saudi tax and commercial law requires.
- Account: deleted when you delete it, except for the order records above.
07 Your rights and deleting your account
Under the Personal Data Protection Law (PDPL) you may ask to see, correct or delete your data.
- Delete your account: from inside the app, open More, then Delete account. Your profile, application and push token are removed immediately.
- Withdraw an application: from the application status screen, at any time before it is decided.
- Location: you can withdraw the location permission in your phone's settings at any time; the app will then be unable to show nearby orders or share your position.
08 Contact Us
If you have any questions regarding this Privacy Policy, please contact us at: info@masil.sa